Terms of Service

Last updated: October 31, 2025

1. Agreement to Terms

By accessing or using TieStream ("Service," "Platform," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

TieStream provides AI-powered continuous audit and financial analysis services, including:

  • Automated audit procedure execution
  • Transaction testing and exception reporting
  • Bank reconciliation and financial data analysis
  • Invoice matching and expense compliance monitoring
  • Multi-client workspace management
  • SQL query capabilities for financial data

3. Account Registration and Security

3.1 Account Creation

You must provide accurate, complete, and current information during registration. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security

  • You are responsible for all activities that occur under your account
  • You must immediately notify us of any unauthorized use
  • We reserve the right to suspend or terminate accounts that violate these Terms

4. Subscription and Payment

4.1 Subscription Plans

TieStream offers various subscription tiers (Starter, Professional, Enterprise) with different features and pricing. Current pricing is available on our website.

4.2 Payment Terms

  • Subscriptions are billed monthly or annually in advance
  • Prices are in GBP (£) unless otherwise specified
  • Payment is due upon subscription or renewal
  • All fees are non-refundable except as required by law
  • We reserve the right to change pricing with 30 days' notice

4.3 Free Trial

Free trial periods are offered at our discretion. We may require payment information before starting a trial. If you do not cancel before the trial ends, you will be charged for the selected plan.

4.4 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation will take effect at the end of the current billing period. No refunds will be provided for partial months or unused portions of your subscription, except as required by applicable law.

5. Data and Privacy

5.1 Your Data

You retain all rights to your financial data and information. By using the Service, you grant us permission to:

  • Access, process, and analyze your data to provide the Service
  • Store your data securely in our systems
  • Use automated AI systems to execute audit procedures on your data

5.2 Data Security

We implement industry-standard security measures. However, no system is completely secure. You acknowledge that you use the Service at your own risk.

5.3 Data Accuracy

You are responsible for the accuracy and completeness of data you provide. We are not responsible for errors in audit results caused by inaccurate or incomplete source data.

6. Acceptable Use

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service except through our provided APIs
  • Reverse engineer, decompile, or disassemble the Service
  • Remove or modify any proprietary notices or labels
  • Use the Service to compete with us or create a similar product
  • Share your account credentials with unauthorized users

7. Professional Services Disclaimer

Important Notice:

TieStream is an audit testing and financial analysis tool. It is NOT a substitute for professional accounting, audit, or legal advice.

  • Results should be reviewed by qualified professionals
  • We do not provide accounting, audit, tax, or legal services
  • AI-generated results may contain errors or require human interpretation
  • You are responsible for compliance with applicable accounting standards and regulations
  • Always consult with licensed professionals for critical financial decisions

8. Intellectual Property

8.1 Our IP Rights

The Service, including all software, algorithms, designs, text, graphics, and other content, is owned by TieStream and protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes, subject to these Terms.

9. Third-Party Integrations

The Service integrates with third-party platforms (accounting software, banks, etc.). Your use of these integrations is subject to the third party's terms of service. We are not responsible for third-party services or their availability.

10. Warranties and Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

We disclaim all warranties, including but not limited to:

  • Warranties of merchantability and fitness for a particular purpose
  • Warranties that the Service will be uninterrupted, error-free, or secure
  • Warranties regarding the accuracy or reliability of audit results
  • Warranties that all errors will be corrected

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • TieStream shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for losses resulting from:
    • Inaccurate or incomplete data you provide
    • Your failure to maintain data backups
    • Third-party service failures
    • Unauthorized access to your account
    • Your reliance on audit results without professional review

Some jurisdictions do not allow limitation of liability, so these limitations may not apply to you.

12. Indemnification

You agree to indemnify and hold harmless TieStream, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your data or content

13. Termination

13.1 Termination by You

You may terminate your account at any time by canceling your subscription through the platform or contacting support.

13.2 Termination by Us

We may suspend or terminate your access immediately if you:

  • Violate these Terms
  • Fail to pay fees when due
  • Engage in fraudulent or illegal activity
  • Pose a security risk

13.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You may export your data within 30 days. After 30 days, we may delete your data in accordance with our data retention policy.

14. Governing Law and Disputes

14.1 Governing Law

These Terms shall be governed by the laws of England and Wales (for UK users) or the State of Delaware (for US users), without regard to conflict of law principles.

14.2 Dispute Resolution

Any disputes shall first be attempted to be resolved through good faith negotiations. If unresolved within 30 days, disputes may be submitted to binding arbitration or the appropriate courts.

15. Changes to Terms

We may modify these Terms at any time. Material changes will be notified via email or platform notification at least 30 days before they take effect. Continued use after changes constitutes acceptance of modified Terms.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and TieStream.

16.2 Severability

If any provision is found unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

17. Contact Information

For questions about these Terms, please contact:

Email: legal@tiestream.com

Support: support@tiestream.com

Address: [Company Address]